Last updated: April 2, 2025

We want you to be satisfied with your purchase. If you are not happy with your order, please review our returns policy below.

Eligibility

• Refunds or exchanges are available within 30 days of receiving your order.

• Products must be unused, unopened, and in their original packaging.

How to Request a Return

Please contact us at support@alcotox.com with your order number and reason for return.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5–10 business days.

Non-Refundable Items

• Opened or used products•Sale or promotional items (unless faulty)

• Shipping costs (except in cases of error or defective products)

Damaged or Incorrect Orders

If you receive a damaged or incorrect order, contact us within 7 days of delivery for a free replacement or refund.