Privacy Policy Last Updated: April 2, 2025

This Privacy Policy describes how Alcotox Ltd ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from www.alcotox.com (the "Site") or otherwise interact with us. By using our Site and Services, you agree to the terms outlined in this Privacy Policy.

 

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised "Last Updated" date. Please review this page regularly.

Information We Collect

We collect personal information to operate, improve, and provide you with our Services.

Information You Provide Directly:

• Contact details: name, email, phone number, shipping and billing address.

• Order information: purchase history, payment details (processed securely by our payment processors).

• Account information: username, password, and related security details.

• Customer support: any information you choose to share with us.

Information We Collect Automatically:

• Device and browser information.•IP address.

• Usage data: interaction with the Site, pages visited, and navigation patterns.

• Cookies and similar technologies (see "Cookies" below).

Information From Third Parties:

•Payment processors.

• Service providers (e.g., Shopify).

• Marketing and analytics partners.

How We Use Your Information

We use your personal information to:

• Process orders and deliver products.

• Communicate with you about your account, orders, or customer support inquiries.

• Improve, personalise, and secure our Services.

• Send marketing and promotional materials (where permitted).•Detect and prevent fraud and other unauthorized activities.

• Comply with legal obligations.

Cookies

We use cookies to operate and improve our Site. This includes remembering your preferences, analyzing usage patterns, and optimizing performance. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Site.

How We Share Information

We may share your information with:

•Service providers acting on our behalf (e.g., Shopify, payment processors, shipping companies).

• Marketing and business partners, where appropriate.

• Legal authorities when required by law.

• In connection with a business transaction (e.g., merger, acquisition).

We do not sell your personal information.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. You may also object to the processing of your data, request data portability, or withdraw consent where applicable.

To exercise your rights, please contact us (see "Contact Us" section).

Children's Data

Our Services are intended for adults and are not directed at children. We do not knowingly collect data from individuals under the age of 18.

Data Security & Retention

We implement reasonable security measures to protect your data. However, no system is 100% secure. We recommend you safeguard your personal information. We retain data as long as necessary to fulfil our legal, contractual, and operational obligations.

International Transfers

If you are located outside the United Kingdom, please be aware that your information may be transferred and processed in countries where data protection laws may differ.

We rely on recognized legal mechanisms (e.g., Standard Contractual Clauses) for such transfers where required.

Contact Us

For questions, concerns, or to exercise your data rights, contact:

Alcotox Ltd 124 City Road, London, EC1V 2NX, UK
support@alcotox.com